About Virgin Games
You may be surprised to hear this, but Virgin Casino does not have a direct connection with Virgin Enterprises of Sir Richard Branson. The casino is operated by Virgin Games, which is licensed to use the “Virgin” brand. Purchased by GameSys in 2013, Virgin Games has been developing both video and casino games ever since. Most of the games in Virgin Casino is developed by themselves. Virgin Games UK is one of the UK’s largest online casinos and hosts poker tournaments nationwide. It is also possible to say that they are an expert on bingo games, they have a bingo platform that they cooperate with Caesar’s Casino. Virgin Casino is also one of the few companies in New Jersey to get a real money gambling license, in addition to 2 more licenses. For that reason, it can accept players from almost everywhere in the world.
The Website and Mobile Support
The website has a pretty impressive design. The design, which uses predominantly red and blue colors, incorporates Virgin Enterprises’ iconic (and classic) look. We mentioned above that they accept players from almost everywhere in the world. When you become a member of the site, you are prompted to install a “geolocation” plugin. This plugin determines the content you can view based on your country. For example, you cannot play some of Netent games if you are connected from certain European countries. Likewise, if you live in a country where gambling is illegal, only free versions of the games are displayed. So you are not allowed to play with real money.
All the links you need are placed on top of the main page. Slots and bingo versions have their own special pages. All other productions can be found under the “casino” category. Page loading speeds are quite satisfactory, and all mobile platforms are supported. So whichever operating system you use, you won’t have a problem viewing the site. Native mobile apps are also available for iOS and Android platforms. You can download them from the App Store and Play Store.
Virgin Games Review
The collection of Virgin casino games mainly consists of in-house games. In other words, most of the titles on the website are developed by Virgin Games and cannot be found elsewhere. These, unfortunately, are not games with innovative features, they offer an extremely classic experience and work on the Flash platform. In other words, if you are using an operating system other than Windows and Android, you cannot play them. Fortunately, the productions of other companies are also in the collection. At Virgin Casino, you can also play the following developers games: Netent, IGT, WMS Gaming, High5 Games, and Hasbro. However, some of the games have geo-locks. Depending on the country you are connected to, you cannot view all the games of IGT, for example.
If we show it as a table:
|Game Type||Total Count|
|Slot Machines (inc. Jackpots)||160|
|Card and Table Games||23|
|Bingo||A new game starts every hour|
Bingo games have a community jackpot, and by the end of each day, a lucky player wins money accumulated in the pool. In this regard, Virgin Casino is distributing a bingo prize of $ 16,500 daily. Live Casino feature is unfortunately not available. When we compare it with similar websites, we can say that the game collection is inadequate. The number of blackjack, poker, and roulette games is minimal. For example, there is only one baccarat version. The total number of games is under 200, and only the most basic categories are offered. This is not enough to meet the demands of seasoned players. But for beginners, it may be enough for a certain period of time. We should also mention that all games can be played for free. Demo versions can be played directly from the browser and without a membership, as long as you can use Flash software. In this regard, Virgin Casino is a better option for casual gambling. But if you are looking for different, innovative and next-generation games, it is best to look elsewhere.
Sign Up Bonus and Other Promotions
The bonus offers at Virgin Casino include:
Real Cash Back: If you are a new player and deposit at least 10 USD / EURO, you are entitled to this bonus. Within 7 days of depositing, you can refund 90% of your losses. The maximum refundable amount is 100 USD / EURO. Moreover, you do not have to fulfill any wagering requirement. For this reason, we can say that it is one of our favorite bonuses; you can use a cashback promotion without any hidden terms. However, this offer is only valid for your first deposit.
Rally Reel: This promotion is held every day. If you deposit a minimum of $ 50 into a randomly selected slot machine, you qualify for a payback bonus. The rate of this bonus increases every day. The upper limit is 75 USD. If we show it as a table:
|1||%5 (up to 20 USD)|
|2||%10 (up to 30 USD)|
|3||%15 (up to 50 USD)|
|4||%20 (up to 75 USD)|
A Helicopter Tour: For every $ 50 deposit you deposit, you earn a raffle ticket. Every month a lucky player gets a weekend trip to New York City. This trip includes a helicopter tour of NYC.
Daily Free Games: Unlike other online casinos, you can also earn bonuses playing for free at Virgin Casino. Members who play in free slot machines earn free spins that they can use in real money slots.
Deposit Match Bonus: This is a basic match bonus. If you deposit at least 20 USD/EURO, your deposit will be matched up to %100. Unfortunately, the upper limit of this offer is only 50 USD. Although, there are no wagering requirements to use the bonus money. You can start using it immediately.
V Points: This is the VIP club deal. Every bet you deposit gives you V points. Each type of game makes a different contribution. You can browse through the table below to find out:
|Game Category||Minimum Bet Amount||Point(s) You Can Win|
|All other games||100 USD||1|
When you reach a total of 20 V points, you can convert them to real money through the website or use them to activate other bonuses. There are many exchange options to choose from.
Security and License
Virgin Casino is one of the most reliable casinos you can find. It is licensed from three different institutions: The UK Gambling Commission, Gibraltar eGaming, and the New Jersey Gambling Commission (DGE). It can offer its services to a very wide geographical area for this reason. For the same reason, it is supervised by three different organizations. You can be sure that all games are fair and regularly audited. The RTP rate is not publicly announced, but you can see this value yourself for each game. All pages of the website are encrypted with 128-bit SSL. In other words, your personal and financial information is protected all over the site, not just on the payment page. Virgin Casino is one of the most impressive websites we’ve seen in terms of security.
You can deposit and withdraw money using the following methods: Credit cards (VISA, MasterCard), Neteller, Skrill, and Bank Transfer. You can also use prepaid cards sold at 7-Eleven stores to make deposits. In America, it is possible to purchase digital codes that you can use in the casino from the Virgin brand stores. The withdrawal process is completed within an average of 24 hours. However, if you use one of the e-wallet services, the average time 12 hours or less. Unfortunately, Bitcoin and similar new generation methods are not offered.
How to Reach Customer Support
You can access all the support information at http://virgincasino.custhelp.com. To reach customer service:
- You can send a message from http://virgincasino.custhelp.com/app/ask,
- (844) 737 7616,
- You can use the 24/7 Live Chat feature via the website.
Other than phone support, all options take quite long. Customer Service staff’s response time is over 12 hours. So your applications usually get a response the next day. For this reason, we recommend using telephone support for speed.
|Amazing security||Very few games, much more options are needed|
|Lots of ways to reach customer support||Customer support is slow|
|Mobile apps||Very few bonuses|
Virgin Casino has everything that is needed for a quality online casino: Impressive security, three different licenses, and a global brand. However, because of the limited and unimpressive game collection, it cannot take advantage of these features. There is no feature that can satisfy a seasoned player. Beginners will get bored after a while and start looking for new websites. Although suitable for casual gambling, we recommend that you find another online casino for all other purposes. At present, Virgin Casino only addresses elderly gamblers and has no features to attract the attention of other clients.